Return Policy
Return Policy
Right of Withdrawal for Consumers
(A consumer is any natural person with a view to a legal transaction which, to a large extent, cannot be attributed to their commercial or independent professional activities.)
Information on Withdrawal:
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date
• on which you, or a third party designated by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered uniformly;
• on which you, or a third party designated by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered one or more goods under a single order and these are or will be delivered uniformly;
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by email: support@orialuxe.com. You may use the attached model withdrawal form for this purpose, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Withdrawal
If you revoke this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the least expensive type of standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the message about your revocation. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any additional costs as a result of this refund.
We may refuse to refund until we have received the returned goods or until you have provided evidence that you have sent the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you informed us of your revocation of this contract. The deadline is met if you return the goods before the deadline of 2 weeks.
You will bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this diminished value is due to unnecessary handling after checking the nature, characteristics and functioning of the goods.
Reasons for exclusion and expiry
The right of withdrawal does not apply to contracts
• for the delivery of goods that are not prefabricated and for
their production based on an individual choice or decision by the consumer that is decisive or that is clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose
best-before date passes quickly;
• for the delivery of alcoholic beverages, the price of which has been agreed in the
contract and which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market, over which the entrepreneur has no control;
• for the delivery of newspapers, periodicals or magazines, with the exception of
subscriptions.
The right of withdrawal expires prematurely for contracts
• the delivery of sealed goods that are not suitable for return for
health or hygiene reasons if their seal has been removed after delivery; • for the supply of goods if, after delivery, they have, by reason of their nature, been inseparably mixed with other goods;
• for the supply of audio and video recordings and computer software in a sealed package if the seal has been removed after delivery.
Sample Withdrawal Form
In any case, please contact us at the following e-mail address before returning the goods to us: support@orialuxe.com
The return address on our packages is not our return address. You will receive our return address by e-mail upon request. If you wish to cancel the contract, please fill in this form and send it by e-mail to support@orialuxe.com.
I/we (*) hereby revoke the contract concluded by me/us (*) concerning the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) _____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only in case of communication on paper)
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Date
(*) Cross out what is not applicable.